Placing an order is simple! Just browse through our collection, select the items you like, choose the desired size and color, and click on the “Add to Cart” button. Once you have finished shopping, proceed to the checkout page to complete your order.
Absolutely! Once your order is shipped, we will send you a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your package through the shipping carrier’s website.
We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return/exchange policy within 14 days of receiving your items. Please visit our Returns & Exchanges page for detailed instructions and eligibility criteria.
While we strive to display the colors of our products as accurately as possible, please note that colors may vary slightly due to monitor settings and lighting conditions. We provide detailed descriptions and high-quality images to help you make an informed decision.
We’re here to assist you! You can reach our customer support team by emailing PAPAGAI@PAPAGAI.EU or by filling out the contact form on our website. We aim to respond to all inquiries within 24 hours.
Yes, we offer wholesale and bulk ordering options for businesses or individuals interested in purchasing larger quantities of our products. Please contact us at papagai@papagai.eu for more information and to discuss pricing and availability.
Currently, we operate exclusively as an online store and do not have a physical retail location. If you have any questions about specific products, please reach out to our customer support team, and we’ll be happy to assist you.
If you need to change the shipping address for an order you’ve already placed, please reach out to our customer support team as soon as possible. While we cannot guarantee address changes, we will do our best to accommodate your request if the order has not yet been shipped.
Shipping times depend on your location and the shipping method selected. Generally, domestic orders within Poland take 2-5 business days, while international orders may take 7-14 business days. Please note that these are estimates and delays can occur due to customs or unforeseen circumstances.
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), Blik and Google Pay. Rest assured that all transactions are encrypted and secure.
Yes, we offer international shipping to most countries. During the checkout process, you will be able to select your country for shipping. Please note that additional customs fees or taxes may apply, which are the responsibility of the customer.
No, we do not currently offer gift cards. However, we are constantly evaluating and expanding our offerings, and we may introduce gift cards in the future. Keep an eye on our website for any updates or announcements regarding new features and promotions.
To ensure the longevity of your clothing, we recommend following the care instructions provided on the garment’s label. In general, most items should be machine washed in cold water with similar colors, and tumble dried on low heat or laid flat to dry. Avoid using bleach or harsh chemicals, and iron garments on low heat if necessary.
We strive to process and ship orders as quickly as possible. If you need to cancel or modify an order, please contact our customer support team immediately. While we cannot guarantee changes after an order has been placed, we will do our best to accommodate your request if the order has not yet been processed for shipment.
Yes, we frequently offer discounts and promotions throughout the year. To stay updated on our latest deals, sign up for our newsletter or follow us on social media. Additionally, keep an eye out for seasonal sales and special events where you can enjoy exclusive discounts on select items.
We apologize if you receive a damaged or incorrect item. Please contact our customer support team immediately, and we will assist you in resolving the issue. We may request photos or additional information to better understand the problem. Rest assured that we will work diligently to ensure you receive a replacement or a refund for the affected item.
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